Job Description

– Lead end-to-end implementation projects (SFA / OMS / DMS) from initiation to closure, ensuring delivery on scope, timeline, budget, and quality.
– Define project scope, objectives, deliverables, and governance framework in alignment with stakeholders.
– Develop and maintain detailed project plans, resource allocation, and risk management strategies.
– Coordinate activities across functional consultants, technical teams, business stakeholders, and external vendors.
– Monitor project progress, resolve issues, and escalate critical risks with mitigation recommendations.
– Manage project documentation, status reporting, and Steering Committee updates.
– Ensure adherence to SAP implementation methodology and best practices.
– Support change management, user training, and post go-live stabilization.
– Act as the primary point of contact for customers during and after implementation.
– Monitor and drive customer satisfaction through effective communication, responsiveness, and service reviews.
– Build trust with clients by understanding their business goals and proposing appropriate Build trust with clients by understanding their business goals and proposing appropriate solutions or service enhancements.

Qualifications & Experience

– Bachelor’s degree in Information Systems, Computer Science, Business Administration, Supply Chain Management, or related fields.
– 2+ years of experience managing full-cycle projects implementation for enterprise business solutions (ERP, SFA, OMS, DMS, CRM), including planning, execution, and post go-live support.
– Solid understanding of Sales & Distribution processes such as distributor management, pricing, discounts, and promotions.
– Strong analytical, problem-solving, communication, and stakeholder management skills; proficiency in documentation and project tools (MS Office, Jira, Confluence, etc.); good command of English (written and spoken).
– Experience implementing B2B SaaS/DMS/retail tech systems is highly preferred.

BENEFITS

– Be part of a global tech powerhouse – DMSpro is 100% owned by Constellation Software Inc. (TSX: CSU), one of the largest enterprise software groups in Canada with a market cap exceeding $70 billion USD.
– Work with top-tier FMCG, pharmaceutical, and retail clients – Gain real-world experience solving complex business challenges with advanced SaaS and Omni-Channel solutions.
– Unmatched learning & career growth opportunities – Stay ahead with next-gen DMS, digital transformation, and technology for distribution.
– Competitive salary & performance-based bonuses – Your success is our success.